It cannot have escape anybody that data breaches have been a recurring nightmare for consumers and companies alike;
Talk Talk, Vodafone, V-TechTarget, Ashley Madison, etc etc These breaches cost millions of pounds in lost share price, sales and customer churn. What it does is make customers question what actually happens to the data they are handing over.
Customer loyalty is increasingly being entwined with the security of their data. This is therefore a serious issue for companies.
Growing consumer concern
The ever increasing list of data breaches provoking if not quite panic among consumers, at least a growing and serious concern. The latest research into the State of the Data Nation reveals that security fears stop;
It’s never been more important to ensure that data management and protection is up to scratch !
To do this you need to know;
The only way to do that is to have strong data governance practices in place, through the use of a formal Information Security Management System (ISMS), modelled on ISO 27001.
You also need to have an open and transparent relationship with your customers and your staff.
Lastly, you need to have an effective, working “Incident Response and Business Continuity Plan” – and I’m not talking about some 1 page “ticky box” proforma – it needs to be backed up by a proper Business Impact Analysis (BIA) and it needs to have been tested !
Dont know where to start ? Call ESID Consulting for help in designing and implementing a bespoke ISMS which incorporates insider threat management, incident response and business resilience.
Tel 0844 358 2362 or email firstname.lastname@example.org